Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Agreement" means these Terms and Conditions together with any Engagement Scope document accepted by both parties.
• "We / Us / Our" refers to Threnn, a business consulting firm registered in Hong Kong, with offices at 6/F, Infinitus Plaza, 199 Des Voeux Road Central, Sheung Wan, Hong Kong.
• "Client / You" means the individual, company, or organisation engaging Threnn's services.
• "Service" means any advisory engagement provided by Threnn as outlined in an Engagement Scope document.
• "Deliverables" means written reports, scorecards, action plans, or other outputs described in the Engagement Scope.
• "Confidential Information" means all non-public business information shared by either party during an engagement.

2. Acceptance of Terms

By engaging Threnn's services — whether by signing an Engagement Scope, making payment, or otherwise indicating acceptance — you agree to be bound by these Terms and Conditions. You confirm that you are aged 18 or over and have the authority to enter into this Agreement on behalf of your organisation where applicable.

Use of our website thrennxx.world also constitutes acceptance of these Terms for informational browsing purposes.

3. Service Description

Threnn provides three consulting services: Founder Transition Advisory, Supply Chain Resilience Review, and Client Retention Analysis. Each engagement is governed by a written Engagement Scope document agreed before work begins. Services are available primarily to businesses in Hong Kong and the Greater Bay Area, though some remote work may be accommodated by agreement.

We reserve the right to decline an engagement at our discretion, including where a conflict of interest is identified.

4. Client Responsibilities

To allow us to complete engagements effectively, you agree to:

• Provide accurate and complete information when requested
• Make relevant team members available for agreed meetings and interviews
• Respond to requests for information within reasonable timelines
• Not knowingly share information that is false or that you do not have the right to share

Delays caused by a failure to meet these responsibilities may affect timelines or result in additional charges at an agreed day rate.

5. Intellectual Property

All methodologies, frameworks, and analytical approaches used by Threnn remain the intellectual property of Threnn. Deliverables prepared specifically for your engagement are licensed to you for internal use on a non-exclusive, non-transferable basis. You may not reproduce or distribute deliverables commercially without our prior written consent.

Website content — including text, design, and structure — is owned by Threnn and may not be reproduced without permission.

6. Payment Terms

All fees are stated in Hong Kong Dollars (HKD). Payment is structured in two equal instalments: 50% on commencement and 50% on delivery of final output. Invoices are payable within 14 days of issue. Late payment may result in suspension of work.

We do not accept responsibility for bank transfer fees. All fees are exclusive of any applicable taxes or levies.

Cancellation: If a client cancels after work has commenced, the commencement instalment is non-refundable. If work is complete but the client cancels before final delivery, the full fee remains payable.

7. Confidentiality

Both parties agree to maintain the confidentiality of all information exchanged during an engagement. This obligation is formalised in a mutual Non-Disclosure Agreement signed before any substantive information is shared. Threnn will not reference client names or engagement details in any marketing, case study, or public communication without explicit written consent.

8. Disclaimers

Our services are provided in good faith based on information available at the time of engagement. Threnn does not provide legal, financial, or regulatory advice. Deliverables represent our professional analysis and recommendations — ultimate decisions and their outcomes remain the responsibility of the client.

Our website and its content are provided for informational purposes only and do not constitute professional advice.

9. Limitation of Liability

To the fullest extent permitted by law, Threnn's liability to a client arising from any engagement shall not exceed the total fees paid for that engagement. We exclude liability for indirect or consequential losses including loss of profit, loss of revenue, or business interruption.

Nothing in these Terms limits liability for fraud or death and personal injury caused by negligence.

10. Termination

Either party may terminate an engagement by giving 7 days' written notice. On termination, fees are due for work completed to date. Threnn may terminate immediately if a client materially breaches these Terms or provides knowingly false information.

Confidentiality obligations survive termination and remain in force for 3 years from the end of any engagement.

11. Governing Law & Disputes

These Terms are governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.

12. General Provisions

These Terms constitute the entire agreement between the parties in relation to website use and general engagement conditions, supplemented by the Engagement Scope for active engagements. If any provision is found to be unenforceable, the remaining provisions continue in full force. Failure to enforce any provision does not constitute a waiver. Threnn may update these Terms and will notify clients of material changes via our website.

13. Contact