What clients say about working with Threnn
Our work is built on trust and specificity. These reflections come from business owners and senior leaders who have engaged with Threnn at key moments in their organisations.
Back to HomeDirect feedback from engagements
Kevin Lau
Founder, Lau Trading Co. · Kwun Tong
"I had been thinking about stepping back from operations for nearly two years but kept deferring it. The process Threnn structured helped me actually work through what needed to happen — not just in theory but in practical terms. The knowledge documentation exercise alone was worth the engagement."
Founder Transition Advisory · March 2025
Michelle Yuen
Director of Operations · Kowloon Bay
"We knew our supply chain had some exposure but we had not mapped it properly. Threnn's review gave us a much clearer picture. The scorecard format made it easy to prioritise what to act on first. We've since diversified two of the highest-risk nodes."
Supply Chain Resilience Review · February 2025
Andrew Tse
Managing Partner, consultancy · Central
"The retention analysis surfaced something we suspected but had not confirmed — a small number of clients accounted for a disproportionate share of revenue and most of our churn risk. The segmented action plan gave us something concrete to bring to the partner meeting."
Client Retention Analysis · January 2025
Brenda Ho
CEO, consumer goods SME · Tsuen Wan
"What I valued most was the directness. Threnn told us clearly what the data showed, including the parts that were uncomfortable. There was no effort to soften findings in a way that would have made them less useful."
Supply Chain Resilience Review · March 2025
Simon Cheung
Founder, B2B services firm · Wan Chai
"I was sceptical about whether an external firm could add much to our transition planning — we had a clear picture of what we wanted to do. As it turned out, the process flagged a number of things we had not considered, particularly around team communication sequencing."
Founder Transition Advisory · February 2025
Janet Ng
Finance Director, professional services · Admiralty
"The client interview component of the retention analysis was done with real care. Clients were willing to share things with an independent party that they would not have said directly to us. That added a lot of value to the final report."
Client Retention Analysis · March 2025
Selected engagement outcomes
Details have been made general to protect confidentiality, but the situations and outcomes are drawn from real engagements.
Founder exit from a family-run import business
Challenge
A founder with 18 years in the business wanted to step back within 12 months. No succession structure existed, and long-term clients were closely tied to the founder personally. The management team was capable but had not been prepared for expanded responsibility.
What We Did
Over six weeks, Threnn facilitated role mapping sessions with the founder and senior team, documented client relationship histories and key contacts, and developed a phased communication plan for both staff and major clients. A governance framework was drafted for board-level oversight going forward.
Outcome
The founder moved to a non-executive role nine months after the engagement. Three senior managers took on expanded operational responsibilities. Major clients were transitioned to named management contacts without any reported relationship disruption.
Supply chain review for a mid-size electronics distributor
Challenge
Following supply disruptions during the previous year, the company's leadership wanted an objective view of where their supply chain was most exposed. Internal analysis had been inconclusive and there was pressure from the board to demonstrate due diligence.
What We Did
Threnn mapped the full supplier network across 11 product categories, identified four nodes with single-source dependency and long lead times, and stress-tested three disruption scenarios. Alternative sourcing options were reviewed for the highest-risk categories.
Outcome
The resilience scorecard was presented to the board within four weeks. Two of the four high-risk nodes were diversified within six months. The company also used the scorecard as part of its annual risk reporting to its parent company.
Client retention analysis for a professional services practice
Challenge
A consulting practice had seen three consecutive years of flat revenue despite new client acquisition. Partners suspected that churn was offsetting growth but had not quantified it or identified the cause. Client satisfaction was assumed to be reasonable.
What We Did
Transaction data for 42 clients across five years was analysed. Threnn identified that 68% of revenue came from 9 clients, and that churn was concentrated in mid-tier accounts. Structured interviews with 14 former and current clients were conducted over two weeks.
Outcome
The analysis confirmed that mid-tier clients were leaving due to inconsistent service delivery rather than price. A segmented action plan was delivered, with differentiated service protocols for high-value and growth-potential accounts. Partners described the findings as the clearest view they had had of their business in years.
Completed engagements
Average client rating
Years in Hong Kong
Engagements completed on schedule
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